Terms of service.

1. Agreement

These terms of service ("Terms") are a legal agreement between you or the organisation you represent ("you", "the customer") and [Bloop Ltd], a company registered in [England & Wales] under company number [company number], with its registered office at [company address] ("Bloop", "we", "us"). By accessing or using the Bloop platform you agree to these Terms. If you do not agree, do not use the service.

2. The service

Bloop is a multi-tenant software-as-a-service platform for event accreditation — managing people, passes, permissions, compliance documents and gate access for events. We provide the service as described on our website and in any order form or plan you sign up to, and we may improve or change features from time to time.

3. Accounts & acceptable use

You are responsible for your account, your users and keeping access credentials secure, including staff SSO configuration, magic-link recipients and scanner API keys. You agree to use Bloop lawfully and not to:

• Use the service for any unlawful, harmful or fraudulent purpose;
• Attempt to breach, probe or circumvent the platform's security or access controls, or access another tenant's data;
• Upload malware, or content you have no right to hold or process;
• Interfere with, overload or disrupt the service or its infrastructure;
• Resell or provide the service to third parties except as permitted by your plan.

4. Customer data & intellectual property

You own your data. All accreditation data, documents and content you or your users put into Bloop remain yours. You grant us the limited licence needed to host and process that data in order to provide the service, in line with our privacy policy and our data processing addendum (DPA).

We own the software. Bloop, and all intellectual property in the platform, stays ours. We grant you a non-exclusive, non-transferable licence to use the software for your own event operations for the duration of your subscription. You may not copy, reverse engineer or create derivative works of the platform.

5. Fees & billing

Fees are set out in your chosen plan on our pricing page or order form. In summary:

• All plans carry a 3-month minimum commitment.
• Pricing is in GBP and exclusive of VAT, which is added where applicable.
• Plans are billed on a 3-month rolling commitment or annually in advance; annual commitments are charged at the lower annual rate for the term.
• Invoices are payable per the terms stated on the invoice. Late or failed payment may lead to suspension.

The pricing page terms prevail for specifics; this section is a high-level summary. [Insert further billing, renewal and price-change terms.]

6. Availability

We work hard to keep Bloop available and reliable, and the platform's offline-first gate scanning is designed to keep working through connectivity loss. However, we do not guarantee uninterrupted or error-free availability except where a specific plan expressly states a service level agreement (SLA). Any applicable SLA and its remedies are as stated in that plan or order form.

7. Warranties & disclaimers

We provide the service with reasonable care and skill. Except as expressly stated in these Terms, the service is provided "as is" and we disclaim, to the fullest extent permitted by law, all other warranties, whether express or implied, including fitness for a particular purpose and non-infringement. You are responsible for your own decisions about who to admit to your events.

8. Limitation of liability

Nothing in these Terms limits liability that cannot lawfully be limited (such as for death or personal injury caused by negligence, or fraud). Subject to that, and to the fullest extent permitted by law:

• We are not liable for indirect, incidental or consequential loss, or for loss of profits, revenue, data or goodwill;
• Our total aggregate liability arising out of or in connection with the service is limited to [the fees paid by you in the [12] months preceding the claim].

9. Term & termination

These Terms apply for as long as you use the service. Either party may terminate in line with the notice and minimum-commitment terms of your plan, or immediately for material breach that is not remedied within [30] days of notice. On termination your access ends, and we will delete or return your data in line with the DPA and our privacy policy. Fees already due remain payable.

10. Changes to these Terms

We may update these Terms from time to time. Where changes are material we will give you reasonable notice, for example by email or a notice on the platform. Continued use after the changes take effect means you accept the updated Terms.

11. Governing law

These Terms and any dispute arising from them are governed by [the law of England & Wales], and the courts of [England & Wales] have exclusive jurisdiction, subject to any mandatory rights you have under local law.

12. Contact

Questions about these Terms? Email hello@bloophq.com or write to us at [company address].